Return & Refund Policy

Standard return policy

If you are dissatisfied with the purchased item, you can apply for a free return within 30 days after receiving the item. Once the returned item is verified to meet our requirements, we will process the refund for you. Please note that the refund amount does not cover the shipping costs of the original order, which will not be refunded.

Please be aware that the return rules during promotional periods may differ from the regular policy. We recommend that you carefully read the terms and conditions of the specific promotion before placing an order to clarify the specific return and exchange requirements.

Additionally, if your Skywispd product was purchased from another authorized retailer, and you need to return or exchange it, you must communicate directly with that authorized retailer. We do not currently handle such cross-channel return and exchange requests.

General Return Process (excluding Black Friday and other special promotions)
All regular returns must follow the process below:
First, contact the official email support@skywispd.com to apply for a dedicated return label;
In the email, please accurately provide your order number and detailed information about the item to be returned (such as the product name, model, etc.);
After we receive your return application email, we will promptly reply and inform you of the subsequent specific steps, so please pay attention to the email notifications.

Special Issue Handling Methods

Damaged Items

If the received item is damaged, please follow the requirements below to apply for handling:
Take clear photos showing the damaged parts and extent of the damage (it is recommended to include the order number in the photo for verification purposes);
Send an email to support@skywispd.com, with the email subject marked as "DAMAGED", and attach the damaged item photos and your order number in the email body;
Applications for such issues must be submitted within 14 days after receiving the order, as late submissions may affect the processing progress. Please note the deadline.

Missing Items

If you have not received all items in the order (indicating a missing item issue), please send an email to support@skywispd.com, with the email subject marked as "DAMAGED", and note your order number in the email to allow us to quickly verify the order information and follow up on the issue.